SUPPORT

Return and Refund Policy
At Axionaire, we strive to provide the highest quality HVAC products to meet your needs. To ensure a smooth purchasing experience, we kindly ask that customers carefully select the correct model number before making a purchase. Our products are specifically designed to meet precise technical specifications, and it is essential to choose the right components for your projects.

Important Notes:
1. Model Number Accuracy: Please double-check the model number and specifications before completing your purchase. We cannot accept returns or process refunds for items that are purchased in error or for the wrong model.
2. Damaged Products: If your product arrives damaged, please contact us immediately. We will work with you to resolve the issue and provide a suitable replacement or refund. Damage claims must be made within 7 days of receiving the product.
3. Non-returnable Items: Products that are not damaged and have been purchased according to the correct model number are not eligible for return or refund.
We appreciate your understanding and encourage you to reach out to our customer service team for any questions before making your purchase to ensure you receive the right product for your needs.

Shipping Information
At Axionaire, we are committed to delivering your HVAC products promptly and securely. Below is everything you need to know about our shipping process:
1. Quotation Acceptance
Once you accept our quotation, we will begin the process of sourcing the nearest available retailer or reseller for your selected products. The location and availability of products will determine the sourcing process.
2. Processing Time
After sourcing the products from the nearest retailer or reseller, we will inform you of the estimated delivery time based on the location and availability of the items. All orders are typically processed within 2-3 business days after sourcing the products.
3. Shipping Methods
We offer various shipping options to ensure timely delivery. The available methods and costs will be provided at checkout. Shipping times may vary depending on your location and the shipping method selected.
4. International Shipping
We proudly serve customers worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.
5. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will see the total shipping cost before completing your purchase.
6. Packaging
All products are securely packaged to prevent damage during transit. We take every precaution to ensure your order arrives in perfect condition.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
8. Delivery Issues
In the rare event that your order is delayed, lost, or damaged during transit, please contact us immediately. Our customer service team will assist you in resolving the issue.

We strive to provide efficient and reliable shipping services, ensuring that your Axionaire products reach you quickly and safely.